The systems for ensuring quality are critical to any social development programme. And this is where the franchise model really plays to its strength. Because the framework is built on the concept of replication, it means that the entire network follows the same principles, methodologies and set of tools.
To this end, SmartStart is developing and testing simple and affordable systems of quality assurance that ensure best practice across the many different role-players, which include checks to evaluate the performance of the practitioners, in addition to assessing the impact that SmartStart is having on the individual child. What’s more, quality delivery is strengthened through a system of clubs and peer-to-peer monitoring and support. It’s an organic process that keeps standards high and encourages continual improvement.